Apology After Cancellation Of Order
Dear
This is to acknowledge receipt of your letter of (date) in which you set forth your reasons for canceling your purchase order #
I am very sorry about the misunderstanding that led to this cancellation and have taken the matter up with management in order to ensure that a problem of this
nature does not occur again.
As one of our valued customers, your satisfaction is one of our primary concerns. Please accept our apology.